Motorola Solutions has added to its US command and control centre solutions portfolio with the acquisition of 911 Datamaster.

According to Motorola, the deal will support the company’s migration to Next Generation 9-1-1 (NG9-1-1) technologies. Kansas-based 911 Datamaster deploys 9-1-1 data systems with scalable solutions and offers support for NG9-1-1 networks that are replacing narrowband, circuit-switched 9-1-1 networks, which carry only voice and very limited data. The location services of NG9-1-1 provide precise positioning of emergency calls to enable faster response from emergency services professionals.

911 Datamaster will continue to operate under its brand name as a subsidiary of Motorola after the completion of the deal and chief executive Scott Krehbiel will join the management team. Krehbiel said the new company would look to deliver “advanced NG9-1-1 capabilities to modernize [sic] call centres”. According to 911 Datamaster, location services are essential given an estimated 240 million calls are made to 9-1-1 in the U.S. each year, and in most areas, 80% or more are from wireless devices with no fixed location.

Mahesh Saptharishi, chief technology officer of Motorola Solutions, said: “NG9-1-1 location solutions are vital to the 9-1-1 workflow, ensuring calls are routed correctly and call-takers have the best information to respond to the citizens they serve every day.

“With 911 Datamaster’s technology, we continue to enhance our integrated command center software suite that is trusted by agencies across North America to manage their operations with greater efficiency, accuracy and safety.”

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Author: Richard Hook