Report: technology can “transform” public safety

A recently published piece of research conducted by Motorola Solutions with Goldsmiths, University of London, has found that the majority of the global population believe that increased use of ‘advanced technology’ can have a profound effect on public safety.

According to a statement released by Motorola, the survey is the qui Consensus for Change report is based Was Conducted to "uncover how expectations for safety and security are changing, while fueling public safety and enterprise innovation."

The company approached around 12,000 members of the public, as well as interviewing 50 public safety agencies, commercial organizations and industry experts across the world. Research was conducted by an independent team, led by Dr Chris Brauer.

Findings included:

  • Eighty per cent of respondents want to see public safety “transformed through the use of advanced technology”
  • Seventy-one per cent of respondents said that technology such as video, data analytics, cybersecurity and the cloud, are needed to address challenges of the modern world
  • Seventy per cent said that emergency services should be able to predict risk, as supported by technology
  • Seventy-five per cent of respondents were willing to trust the organizations that hold their information, as long as they use it appropriately
  • A need for more public engagement, with only 52 per cent stating that they would trust artificial intelligence to “analyze situations of threat.”

The research - again, according to Motorola - also identifies three current major trends, demonstrating what the company calls an “inflection point” in how both the public and organizations are thinking about technology and safety. These include the influence of COVID-19 regarding expectations for public safety, the acceleration of technological innovation engendered by the pandemic, and the demand that technology must be used in “fair, transparent and inclusive ways.”

Respond to new threats

Commenting on the first two of these findings, academic lead for the project, Dr Chris Brauer, said: “Citizens all over the world are coming to terms with what it means to live with COVID-19 and how it impacts their safety. Our shared experience of the pandemic has made us realize that technology can play a far greater role in keeping us safe, and has increased our understanding of why public safety and enterprise organizations need it to respond to new threats. ”

Motorola Solutions senior vice president and chief technology officer, Mahesh Saptharishi, said: "The pandemic fuel the need to use technologies in different ways, in order to address new challenges within a rapidly evolving environment.

“We also saw an accelerated adoption and modernization of technologies, with significantly compressed implementation timelines. This research profiles the extraordinary ways that public safety and enterprise organizations continue to adapt to changing policies and needs. ”

Saptharishi continued: "As technology continues to quickly evolve, it is critical for organizations to ensure that their advancements are built, and understood, to be human-centric.

“For example, artificial intelligence should be designed in a way that respects human decision making and considers the public's input and needs, while allowing users to make better-informed decisions and respond to complex threats. By designing advanced technologies to be assistive, we ensure that the decision-making remains the sole responsibility of humans. "

Geographic markets involved in the research included Australia, Germany, Italy, Malaysia, the Nordics, Singapore, Spain, Taiwan, the United Kingdom and the United States.

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