Frequentis supports UK control room transition to ESN

Frequentis will work with the Home Office to ensure that Frequentis control room operators have access to a fully approved and easy to use interface into the new Emergency Services Network (ESN) for all their mission-critical communications.

Frequentis is one of four suppliers chosen by the Home Office to help the emergency services manage the interface between their control rooms and the new ESN network. The other three are APD, Capita and Saab.

ESN will replace the current TETRA narrowband Airwave service used by the emergency services in Great Britain with a 4G LTE network providing mission critical voice and data services and a multi-media platform.

The Frequentis multimedia communications platform, 3020 LifeX, is already being implemented for a number of police and emergency services organisations across the country and will be compatible with ESN when available. A period for implementation and testing will be necessary and the process is expected to enable systems to come on line in 2021.

The Frequentis LifeX solution has been designed to allow emergency services operators to maximise the benefits of multimedia communications, not only to an officer, but it will also allow members of the public to share images and videos of incidents and to be analysed in real-time, when next generation 999 (NG999) becomes a standard.

Andrew Madge, managing director at Frequentis UK, said, “Frequentis understands the needs of its emergency services customers and is delighted to have agreed a solution with the Home Office that will enable our customers to realise the operational and business benefits offered by the ESN as soon as it is practical. Our wealth of experience and knowhow when it comes to delivering mission-critical technology and software globally will ensure delivery of a solution that meets customer and user expectations.”