Discussing the technology, a spokesperson said: “Designed to adapt to evolving needs, the solution will enable operators to manage multiple types of inquiries, whether via phone, radio, video, or digital channels. [It will also] prepare the fire service for the transition to Norway’s next-generation emergency network.
“Frequentis will deliver a centralised, software-based solution hosted on the customer’s virtual platform, making it easier to manage, maintain, and scale. The system will include supporting software for communication, coordination, monitoring, and information management, providing operators with everything they need in one integrated environment.”
NKS110 IKS managing director, Trond Brenden, said: “With this procurement, we are confident that the 110 emergency call centres will receive a complete, robust, and efficient solution. We look forward to further cooperation on KOM, together with the supplier, owners, emergency call centres, and the fire service.”
Frequentis vice president, Robert Nitsch, said: “This milestone marks a significant step in strengthening emergency response across Norway. With the communication and collaboration platform 3020 LifeX, NKS110 gains a flexible, future-proof solution that ensures reliable, unified communication for today’s needs and tomorrow’s challenges.”
