Systems integrator Cinos is updating the Royal United Hospitals Bath NHS Foundation Trust unified communications platform.

According to a statement released by the company, the Cisco-powered platform will “provide and combine multiple communications channels for the trust’s 6,500 employees, including voice, video, personal and team messaging, voicemail, and content sharing.

“It will give staff the tools and ability to work more flexibly on site and when working remotely, including extending audio and video calls to Microsoft Teams.”

Chief technology officer at the trust, Liam Abbott, said: “The benefits of the new platform will also extend to patients, with a new, centrally managed, contact centre making it easier for them to engage with our clinical services.”

The trust provides acute treatment and care for around 500,000 people in Bath and the surrounding areas. Cinos’ relationship with the organisation dates back to 2016, when it replaced the trust’s telephone system.

The new platform is planned to go live in September of this year.

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Author: Philip Mason