Malaysia Airports Holding Berhad (MAHB), the operator of 39 airports across Malaysia, has upgraded its TETRA terminals to Sepura’s SC2 series, across its four biggest airports including Kuala Lumpur International Airport (KLIA), following on from the initial integration of a TETRA system across them back in 2012.

MAHB decided to make the upgrade to enable further efficiency gains from the use of data applications.

The handsets are being initially rolled out across the four airports’ customer service teams (less than one hundred in total), with a commitment to roll them out more widely among the airports’ security teams and their wider maintenance teams.

Azhari Mohd Taib, senior manager, Malaysia Airports (Sepang) Sdn Bhd said “We are very pleased with the SC21 Hand Portable Tetra Radio which is currently being used by our Airport CARE Ambassadors. As you know the airport environment can be very noisy, so we require a device that can provide powerful audio. The SC21 is also a very robust device and this is important to us as the airport is in operation 24/7. The SC21 is also very compact making it easy for our staff to carry it around all the time thereby making it convenient to attend to the needs of airport guests in a timely fashion. The SC21 has certainly helped contribute to the Malaysia Airports ‘Happy Guests, Caring Hosts’ service culture.”

Terence Ledger, sales and marketing director for Sepura added “We are pleased to see MAHB continuing close cooperation with Sepura on managing their communications effectively, they can now begin to see the benefits of next generation TETRA technology with their upgrade to SC2 Series terminals and we are excited to see what the future holds for data applications in airports.”

Author: Sam Fenwick